Step 1: Initiate Request

– Customers visit our website and fill out a simple online form, specifying the device type and issue.

   – They receive a unique reference number for tracking.

Step 2: Package Device Securely

– Customers securely pack their device, ensuring it’s protected during transit.

   – Include a copy of the confirmation email with the reference number.

Step 3: Shipping Label

 – We provide a pre-paid shipping label for customers’ convenience.

   – Clear instructions on affixing the label are included.

Step 4: Receive & Inspect

-Upon receiving the device, our team conducts a thorough inspection.

   – A confirmation email is sent to the customer upon successful receipt.

Step 5: Diagnosis & Quote

• Our technicians diagnose the issue and provide a detailed quote for repair.

   – Customers approve the before any work begins.

Step 6: Repair Process

 – Skilled technicians perform the necessary repairs, keeping customers informed of progress.

   – Rigorous testing is conducted to ensure quality.

Step 7: Payment & Approval

– Customers are notified of the completed repairs and provided with a final invoice.

   – Payment is processed securely online.

Step 8: Secure Return Shipping

– Repaired devices are securely packaged.

   – We provide a pre-paid shipping label for the return journey.

Step 9: Customer Satisfaction

 – Customers receive their fully repaired device along with a satisfaction survey.

   -We encourage feedback to continually enhance our services.