Skip to content

Mail-in Repair Process

Step 1: Initiate Request

– Customers visit our website and fill out a simple online form, specifying the device type and issue.

   – They receive a unique reference number for tracking.

Step 2: Package Device Securely

– Customers securely pack their device, ensuring it’s protected during transit.

   – Include a copy of the confirmation email with the reference number.

Step 3: Shipping Label

 – We provide a pre-paid shipping label for customers’ convenience.

   – Clear instructions on affixing the label are included.

Step 4: Receive & Inspect

-Upon receiving the device, our team conducts a thorough inspection.

   – A confirmation email is sent to the customer upon successful receipt.

Step 5: Diagnosis & Quote

  • Our technicians diagnose the issue and provide a detailed quote for repair.

   – Customers approve the before any work begins.

Step 6: Repair Process

 – Skilled technicians perform the necessary repairs, keeping customers informed of progress.

   – Rigorous testing is conducted to ensure quality.

Step 7: Payment & Approval

– Customers are notified of the completed repairs and provided with a final invoice.

   – Payment is processed securely online.

Step 8: Secure Return Shipping

– Repaired devices are securely packaged.

   – We provide a pre-paid shipping label for the return journey.

Step 9: Customer Satisfaction

 – Customers receive their fully repaired device along with a satisfaction survey.

   -We encourage feedback to continually enhance our services.


More Details

Android Phone

More Details


More Details

iMacs & MacBook

More Details

Gaming Consoles

More Details


More Details

Data Recovery

More Details

About Us

Sonic Device Repair is trusted experts in Phone, Laptop, iPhone, iPad, MacBook, Gaming Consoles, and Data Recovery repair service. With a commitment to excellence, our skilled technicians bring a wealth of experience to swiftly diagnose and fix any issue your device may face.

Quick Links

Available Services

Walk-in repair

Repair appointment

Mail-in repair

Quick Links


Walk-in repair

1283 NW Maynard Rd, Cary, NC 27513

Quick Links


Walk-in repair

6588 Glenwood Ave, Raleigh, NC 27612