Sonic Device Repair Inc. (“Sonic Device Repair,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy describes how we collect, use, disclose, and protect information when you use our website, communicate with us, purchase products or services, submit devices for repair, or otherwise interact with our business.
1. Information We Collect
Depending on how you interact with us, we may collect information such as:
- Name, company, school, or organization name
- Mailing and billing addresses
- Email address
- Telephone number
- Device information, including manufacturer, model, serial number, asset tag, and repair history
- Repair, warranty, and service claim information
- Purchase, invoice, shipping, and transaction information
- Communications with our sales, customer service, repair, and account management teams
- Information submitted through our website, forms, email, telephone, or text messaging
- Technical information associated with use of our website, such as IP address, browser type, device information, and cookies or similar technologies
When a device is submitted for repair, the device may contain personal or confidential information. We do not intentionally access customer files, photographs, messages, accounts, or other device content except when reasonably necessary to diagnose, test, repair, or verify the operation of the device, or when authorized by the customer.
Customers are encouraged to back up important information and, when practical, remove sensitive information before submitting a device for repair.
2. How We Use Information
We may use information we collect to:
- Provide device repair and diagnostic services
- Process orders, payments, returns, warranties, and repair claims
- Communicate repair status and service updates
- Provide quotations and invoices
- Ship and receive devices and products
- Provide customer service and technical support
- Manage school, business, warranty, and service-provider accounts
- Verify warranty or protection-plan coverage
- Communicate regarding products and services
- Maintain business and transaction records
- Prevent fraud, misuse, and security incidents
- Improve our services and business operations
- Comply with legal, regulatory, contractual, and reporting requirements
3. SMS and Text Messaging
Customers may choose to provide their mobile telephone number and expressly consent to receive text messages from Sonic Device Repair.
Depending on the consent provided, messages may include repair updates, order information, appointment information, account communications, customer support messages, and other communications authorized by the recipient.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
Message frequency may vary. Message and data rates may apply.
Recipients may opt out of text messages at any time by replying STOP. Where applicable, recipients may reply HELP for assistance.
We do not sell or share mobile telephone numbers or SMS consent information with third parties for their own marketing or promotional purposes. We may provide information to vendors that assist us in delivering our messaging services when necessary to provide those services.
4. How We Share Information
We may disclose information when reasonably necessary to operate our business, including to:
- Shipping and logistics providers
- Payment processors
- IT, hosting, software, CRM, and communications providers
- Warranty administrators and protection-plan providers
- Manufacturers, distributors, and suppliers
- Repair-service partners and subcontractors
- Schools, school districts, businesses, or organizations when services are performed on their behalf
- Professional advisers, insurers, auditors, and legal representatives
- Government agencies, courts, regulators, or law enforcement when legally required
Service providers may receive information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law and applicable agreements.
We do not sell personal information for monetary consideration.
5. School and Business Customers
Sonic Device Repair provides products and repair services to schools, school districts, businesses, warranty administrators, and other organizations.
When an organization provides us with device, employee, student, customer, or other information, we may process that information on behalf of the organization and according to our agreement with that organization.
Organizations submitting devices to Sonic Device Repair are responsible for ensuring they have appropriate authority to provide the devices and associated information to us for repair or other requested services.
6. Information Stored on Devices
Electronic devices submitted for repair may contain confidential or personal information.
Our technicians are expected to access only information reasonably necessary to diagnose, repair, test, or verify the functionality of a device.
Customers should back up their data before submitting a device whenever possible. Sonic Device Repair cannot guarantee that information stored on a device will not be lost during diagnosis, repair, software restoration, hardware replacement, or other service procedures.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information under our control against unauthorized access, disclosure, alteration, loss, or misuse.
However, no electronic storage, transmission, or security system can guarantee absolute security.
If we become aware of a security incident involving information for which notification is required by applicable law, we will take appropriate steps consistent with applicable legal requirements.
8. Data Retention
We retain information for as long as reasonably necessary for legitimate business purposes, including providing services, maintaining repair and warranty records, processing transactions, resolving disputes, enforcing agreements, preventing fraud, and complying with legal and contractual obligations.
Information that is no longer reasonably necessary may be deleted, destroyed, or anonymized in accordance with our business practices and applicable requirements.
9. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate website features, understand website usage, improve performance, and maintain security.
Your browser may allow you to block or delete cookies. Certain website features may not function properly if cookies are disabled.
10. Children’s Privacy
Our services are primarily provided to adults, businesses, schools, and other organizations.
We do not knowingly collect personal information directly from children under 13 through our website without appropriate authorization or consent where required by applicable law.
Schools and other organizations may provide information associated with student-owned or school-issued devices as necessary for repair and support services.
11. Your Choices and Requests
Depending on applicable law and the circumstances, you may contact us to request that we:
- Correct inaccurate contact information
- Update your communication preferences
- Stop sending marketing communications
- Address questions regarding information associated with your account
- Review an applicable request concerning your personal information
Certain information may need to be retained for legal, contractual, accounting, fraud-prevention, warranty, repair-history, or other legitimate business purposes.
12. Third-Party Services
Our website or communications may contain links to third-party websites or services.
Sonic Device Repair is not responsible for the privacy practices of independently operated third parties. We encourage users to review the privacy policies of those services before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, services, technologies, or applicable requirements.
When we make changes, we may update the effective date shown at the top of this Privacy Policy.