Lead Computer Repair Technician

POSITION DETAILS

Focus: Serve customers by diagnosing, troubleshooting and repairing devices while providing excellent customer service.

Tasks and Responsibilities:

– Diagnose, troubleshoot and repair devices

– Provide recommendations for problem resolution

– Explain complex technical issues to customers in a non-technical, simple to understand manner

– Provide repair and replacement estimates to customers

– Ensure that all repairs meet or exceed Sonic Device Repair quality standards

– Greet customers in a friendly manner and maintain a positive work environment

– Answer phone calls to the store with a professional, courteous and friendly demeanor

– Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations

– Keep track of all devices and inventory while safeguarding all store stock

– Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair

– Maintain the cleanliness and professional appearance of the store

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of – personnel so classified, and they may change at any time. Sonic Device Repair is an equal opportunity employer M/F/D/V

BASIC QUALIFICATIONS

– Outstanding customer service skills

– Excellent technical, problem solving, and analytical skills

– Exceptional organizational skills

– High self-motivation with ability to work efficiently under pressure

– Strong written and oral communication skills

– Proficient in Microsoft Office

– Work well in team environment

– Ability to work flexible hours, including weekends and holidays

– High school diploma or GED

PREFERRED QUALIFICATIONS

– A+ Certification

– Apple Certified Macintosh Technician (ACMT)

– Experience repairing electronics, smartphones, PC/MACs, and game consoles

– Soldering and console experience

– Technical degree or certification in Electronics or Consumer Electronics

– Previous experience working at a retail electronics store

COMPENSATION AND BENEFITS PACKAGE

  • Wage above market rates: more experience = higher pay (pay range is between $9-$16)
  • 401(k) plan with company matching (plan starts after 6 month of service)
  • Paid vacation and sick time (for full time salaried employee)
  • Health/Dental insurance
  • Bonus compensation after meeting the sales goal (yearly)

Experience:

  • Electronics Repair: 1 year (Preferred)
  • Customer Service: 1 year (Required)

Education:

  • High school or equivalent (Required)
Job Type: Full Time
Job Location: Cary

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